We’ve been seeing an uptick in dental credentialing-related outreach lately — both emails and physical mail — coming from various networks and third-party platforms like Skygen and DentalHub. These communications often sound like updates to existing participation or dental credentialing processes, but in many cases, they’re actually new or separate requests.
What’s Happening
Across the board, providers are receiving emails and letters that make it sound like something just needs a quick confirmation or signature to “finalize your application.” In reality, some of these are new credentialing requests or network enrollment invitations, not renewals you initiated.
Recent examples include:
– Skygen and DentalHub emails stating that dental credentialing is “almost complete” or “ready for final confirmation.”
– Mailers sent to offices implying that participation could be affected if paperwork isn’t completed, even when the provider doesn’t currently have a direct contract.
– In one case, a provider received documents suggesting urgent action was needed to “avoid disruption,” though they weren’t actively credentialed with that network.
Why It Matters
It’s easy to get overwhelmed or confused when so many platforms and payers are sending updates. But responding without verifying what you’re signing could accidentally:
– Create duplicate network enrollments,
– Lead to lower reimbursement rates, or
– Add your practice to plans you didn’t intend to join.
What You Can Do
1. Double-check the source. Confirm the sender’s domain or contact info through the official network website before completing any paperwork.
2. Review your CAQH profile. If it’s current and connected to your active networks, you likely don’t need to complete additional credentialing requests.
3. Contact the network directly. Use official contact information to verify if the request applies to your practice.
4. Keep everything on file. Save all communications so you can track and review any changes later.
PPO Advisors’ Take
At PPO Advisors, our goal is to help providers stay informed and confident in managing their network relationships. With so many platforms sending automated updates, it’s important not to assume every message is a renewal or a requirement, sometimes it’s just another system in play.
If you’re unsure about a request or want help verifying what’s legitimate, reach out to us. A quick review can prevent a lot of credentialing confusion and protect your practice from unintended participation changes.
✍️ Shelley DeGroff
Founder, PPO Advisors